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Monitoring Phone Calls

The laws that regulate monitoring phone calls are older and different than the laws that regulate monitoring e-mail. In both cases what's legal varies considerably by state. 

Federal law allows employers to monitor phone calls unannounced with clients, customers and employees provided that they are business-related calls.  See 18 USC 2510.  California law provides much greater protection and requires that all parties to a call be informed that the conversation is being recorded or monitored.  Failure to notify before recording is a crime under California Penal Code section 632.

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